FAQs

What is ChefCoco?

Glad you’re asking! ChefCoco is the leading corporate catering service in Berlin. We plan, cook and deliver all our meals. Our meals come to you fresh and fully cooked.

We work with a wide range of organisations of all sizes and have solutions that fit small to medium sized companies but also enterprise clients who need deliver to multiple floors or on-site kitchen operations.

We can build solutions for you which are also tax efficient.

How does ChefCoco work?

1. We deliver to all organisations in Berlin.
2. We build a new menu for each week, and your employees can pick and order meals either in our app or on our website.
3. We deliver all meals fresh daily in reusable containers, which we pick-up at the next delivery.

MEALS

Can I skip a meal?

Of course you can. If your plans change you can skip the meal in the app. Select your dish and choose “Skip it” in the app. In case you realise after that point then we find putting a message in your office Slack/Teams group is a great way share/sell your meal.

Can I swap a meal?

Sure thing. You can swap your meal and we will show you delicious dishes from the day to swap with. Additionally you can just double down on lunch/dinner from the same day.

How do you produce the meals?

With care in our central Berlin kitchen. We are the highest rated and leading company in terms of meal quality and service reliability. Our chefs build menus based on your past ratings while taking into consideration what is seasonally available. So please do rate meals and leave comments.

Do the meals have a use-by date?

Our meals are delivered fresh not frozen so we recommend you enjoy them within the next 3 days to guarantee the best possible taste for you. Some ingredients like seafood might be taken with caution if you decide to store them.

DELIVERY

Can I change the delivery time?

All meals to your office are delivered at the same time usually between 10-12pm each day. You can request to change your office delivery time if you and your colleagues would prefer another time, just message us via customer support.

DO you deliver to MY OFFICE?

We deliver to all organisations in Berlin and also larger sites further out of the city. Just fill in the form on our website or call us if you are unsure.

What happens if I miss the delivery?

Meals are being delivered to your office and will be left at your office reception or the designated kitchen so no worries, you will not miss the delivery.

How is my meal packaged?

All meals come in high quality reusable ChefCoco containers. We do not charge a deposit for the containers, and you can return them with your next delivery. If you do not return the container within 14 days then you will be charged EUR9.99 per container. However you will be refunded if you end up returning the container at any point in the future.

Is your packaging environmentally friendly?

All our meal bowls are made of high quality recyclable material (so please do not throw them away). It would be great if you can rinse them out before handing them back to us. However at our warehouse we clean all bowls anyway.

Am I refunded if I skip a meal?

We credit the amount for skipped meals. So if you skip a meal then the balance will be added to your account.